Shipping Policy

Shipping Policy

Order Processing Time All orders at Tarte Cosmetics are processed and prepared for priority dispatch within 24 to 48 business hours after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing time is completely separate from shipping time.

Shipping Options & Carbon Offsetting 🍃 To support sustainability, we offer various shipping tiers at checkout (e.g., Standard, Priority, Express Green). Please note that premium tiers such as "Express Green Shipping (100% Carbon Neutral)" provide priority handling in our warehouse and fund carbon offset initiatives for your delivery. These options do not bypass the standard international transit times.

Estimated Delivery Times We work with global fulfilment partners to offer you the best products at the most competitive prices. Once your order has been processed and leaves our warehouse, standard delivery to the United Kingdom typically takes between 5 to 15 business days.

Unexpected Delays & Stock Shortages While we strive to meet all estimated delivery times, please be aware that shipping times are estimates and not guarantees. Your order may occasionally experience delays due to factors outside of our direct control, including:

  • High Demand or Stock Shortages: If an item goes out of stock unexpectedly after your order is placed, it may take additional days to source and ship the product.

  • Global Logistical Issues: Courier delays, customs processing, or severe weather conditions.

If your order experiences a significant delay, we will do our best to keep you informed. By purchasing from our store, you acknowledge and accept that these external factors may extend the delivery window.

Order Tracking Once your order has been shipped, you will receive an email containing your tracking number. Please allow 48 to 72 hours for the tracking information to update in the courier's system. You can track your order at any time directly on our website.

Lost or Stolen Packages If you added our Shipping Protection to your cart before checkout, your order is fully insured against loss, damage, or theft during transit. If your package is marked as delivered but you have not received it, or if it is lost in transit, please contact us immediately so we can issue a replacement.

If standard checkout was completed without Shipping Protection, please contact the courier directly for assistance, though our support team will always do their best to help you locate your package.

Need Help with Your Delivery? If you have any questions regarding your order's shipping status, please don't hesitate to reach out to our team at suport@tasrters.com